With so many changes in society, knowing how to communicate has become essential for all individuals. And not only for them, companies must also be concerned with communication, especially among their employees.

Organizational communication is extremely important for organizations, as it aims to convey information, make correct decisions, and develop relationships that integrate and coordinate all parts.

It is essential that organizations increasingly recognize the role of communication as a strategy for competitive advantage in the life of the company.

Conveying information quickly and appropriately is a fundamental strategy for the success of an organization. Companies should increasingly adopt processes that assist in the flexibility and dissemination of information, thereby facilitating its flow among all employees.

It is important for the company to view communication as an ally for business, as good relationships with its audiences, whether internal or external, ensure recognition in society, enhance the resources and potential of its employees, and help strengthen reputation and brand.

The company needs to contribute to the exercise of citizenship and to the appreciation of the employee in the company's intermediation. Good communication among employees can reveal mitigating factors that actively contribute to the professional and personal participatory activity of each individual.

The top management of any organization needs to know and believe in the power of internal communication, as it is through it, with a good relationship with the internal audience, that the company can convey its image to its external audience, as they are responsible for that image.

Effective communication management improves the organizational climate, helps motivate employees who begin to trust more in the company where they work, through greater interaction in their internal processes, by expressing opinions and participating in decisions, in addition to reducing costs and increasing productivity.

Internal communication also appears as a measure for resolving problems from their roots, since not only in the business sphere but in any other, the origin and solution of conflicts reflect the understanding of people and between people, and an internal communication system facilitates the exchange of information for that understanding.

A team of great talents, with high levels of motivation, is certainly one of the circumstantial points for business success. Considering the importance of information, it is correct to state that internal communication is one of the main points. This statement arises from the fact that internal communication, when fully exercised, is also synonymous with motivation, as well-informed and integrated employees feel part of the organization, moving in the same direction. And it is of no use to have a well-motivated group if there is no interaction among its members. Only with good communication can the human force in the company be maximized.

Well-informed people who are aware of the process in which they participate produce more, create fewer problems, and remain motivated.

How Chat Seguro supports this process

Chat Seguro is a secure communication system aimed at the corporate environment, which strongly supports the improvement of the internal communication process. It has features such as instant messaging with read confirmation, group messaging, file transfer, a contact list controlled by the administrator, remote access, a history of all conversations available to the administrator, message exchange quantity graphs, among others.

Chat Seguro was based on my graduation project in Computer Science, where an internal communication system was developed for a company with over 1000 employees; the system was a success for the organization's communication. Based on the requirements of this project and the interest of other companies, Chat Seguro was developed.

The main benefits of using a proprietary communicator include:

• It avoids the use of public communicators, such as Skype and Facebook, which are open to other users who are not part of the company's staff.
• It increases confidentiality and integrity, avoiding the risk of leaking company information, as access is restricted only to employees.
• Savings on resources such as paper and telephony.
• Increased productivity of employees.
• Increased speed in decision-making.
• Supports the requirements for implementing the Information Security Management System (ISMS).
• Allows organizations with physically dispersed units to integrate their activities as if they were all gathered in one space.

Chat Seguro can be tested for free for 15 days; visit our website to register http://www.chatseguro.net/

Conclusion

Internal communication should reach all individuals that make up the functional group, that is, the entire hierarchy, from the operational level to the administrative level.

The use of various communication channels can make this process more efficient and overcome barriers, allowing employees to interact in presenting suggestions for improving communication within the company.

Internal communication in the organization should be prioritized; taboos should be broken, and old paradigms should be disregarded to build a new communication model where all employees are involved and participatory. Seeking to understand what employees think, clearly defining their responsibilities and their role in the strategy to achieve objectives.

According to a study that improved the internal communication of a company, a clear positive difference was noted for the operational flow of the company. Activities that previously took a certain amount of time were completed in much less time with the system. There was also an increase in employee motivation, which, related to the bibliographic study, can be considered natural, as when employees are informed of the company's objectives, they begin to feel part of it, moving in the same direction. There was also an improvement in interpersonal relationships among employees. People who were previously very closed off, showing no intention of relating to colleagues, are now very interested in helping their colleagues with tasks through tips, observations, and feedback.

Genilto Dallo
CEO - Chat Seguro